Monday, May 16, 2011

Housekeeping Terminology - 1

Antique – Antique furniture belongs to the period before 1840, though nowadays any pieces of furniture that is more than 100 years old is considered an antique.
Amenity – A service or item offered to guests or placed in guestrooms for convenience and comfort, at no extra cost.
Area inventory list – A list of all items and surfaces within a particular area that require the attention of the housekeeping personnel.
Back of the house – The functional areas of the hotel in which employees have little or no guest contact, such as the engineering and maintenance department, laundry room and so on.
Back to back – Describes a heavy rate of check outs and check ins on the same day, so that as soon as room is made up, a new guest checks into it.
Banquet – A term used to describe catering for specific numbers of people at specific times, in a variety of dining layouts.
Bath linen – Include bath towels, hand towels, face towels, washcloths and fabric bath mats. Machine.
Budget – A budget is a plan that projects both the revenue that the hotel anticipates during the period covered by the budget and the expenses required to generate the anticipated revenues.
Buff – To smooth the floor with a low speed floor polishing.
Burnishing – Polishing the floor with a high speed floor machine to achieve an extremely high gloss.
Breakfast knob cards – Card hung by guests on the knobs of guest room doors to pre order breakfast at night so that the order reaches the staff on time and the guest is not disturbed for placing the order early in the morning.
Bonsai – Literally meaning “a plant in a tray” this refers to a tree or a plant whose typical growth in nature has been copied exactly in a miniature style within the confines of a container.
Capital budgets – These allocate the use of capital assets that have a life span considerably in excess of one year, these are assets that are not normally used up in day to day operations.
Cabana – A room adjacent to the pool area, with or without sleeping facilities, but with provision for relaxing on a sofa. It is mainly used for changing.
Coverlet – A bedspread that just covers the top of the dust ruffle but does not reach down to the floor.
Cleaning supplies – Cleaning agents and small cleaning equipment used in the cleaning of guestrooms and public areas in the hotel.
 Condominiums – hotels similar to timeshare hotels. The difference between the two lies in the type of ownership. Units in condominium hotels have only one owner instead of multiple owners, each for a limited amount of time each year.
Convention – A formal assembly of representatives sharing a common field of interest, come together to air their views.
Crib – Cot for babies, provided to guests on request.


  1. Nice collection of housekeeping terminology, here are some front office teminology

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